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Abuse Reporting Procedure Please help us by reporting any abuse you spot, which you believe has come from the cloud Buy systems or servers by contacting the Customer Support Team Email: [email protected](Please make the email subject line as follows: Abuse Report) You will receive an acknowledgement of you report and we will send you a ticket/complaint number within 1 working day. We recommend that our customers use our email form below to get in touch - the query will quickly be directed to a relevant member of staff who can look into the problem for you and give a prompt response.

Digital Edition Queries: For quick answers to frequently asked questions regarding our digital edition, please click here.

You will receive a refund for your first order once it has been returned.

Before sending the product back, please email some pictures and your order number to our Customer Care team. If you have ordered the incorrect size or have made a mistake while entering your address, please place a new order with the correct information.

Free Shipping on orders over £50 New Balance offers Free Standard delivery on all orders over £50 (basket total must exceed £50 after discounts and promotional codes have been added). Learn more about delivery options and delivery locations. New Balance now serves the following countries--visit our other online stores for all of your New Balance needs: United Kingdom Germany Italy Spain France Austria Ireland Netherlands Luxembourg Belgium Australia New Zealand United States Canada Czech Republic Denmark Estonia Finland Greece Hungary Latvia Lithuania Portugal Slovenia Sweden Click here for information on territories to which we cannot ship. Please see our shipping costs, methods and delivery times. Once you sign up to our newsletter, you'll receive a confirmation email with the promo code. Please know that you can use one discount code at a time.

Our online ordering system does not currently support delivery to multiple mailing addresses. The code has to be applied at checkout using the field “Have a promo code? If you have not received the email, try to subscribe again using the same email address or make sure to check your spam folder. For example, the 15% welcome code cannot be used with other promotions. Your order may have been cancelled due to lack of stock, payment issues or problems with the delivery address.